Suprise suprise I was brought my ticket with the items on it but we were never broke the cake or the coffee and they forgot the to go meal so we had to wait again. Then we ordered one meal to go and a carrot cake with black coffee for there. During the hour and a half we were there we never got a refill on our drinks and we witnessed serveal people including a old couple using canes having to go ourltside the restaurant to the coke machine to get there own or do without. Being a manager in a restaurant before I would not have add that order to the ticket because we messed up bit no they put it on there. The next took our orders when the food was delivered turns our she did not put one of our orders in so they had to make it while the rest of us had our food. waitress the first one got our drink order and appetizer all was right but we went down hill from here. He keep looking at the menus and looking back at us with a glazed look. Went in at 10:15 pm the guy up front who was supposed to seat us was so high he could not count to 5. Hotels near (DFW) Dallas/Fort Worth International Airport.
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Beau Rivage is a dog friendly hotel in Biloxi, MS, MGM Grand Detroit is a dog friendly hotel in Detroit, MI and MGM Springfield is a dog friendly hotel in Springfield, MA. Bellagio, ARIA Vdara, MGM Grand, Mandalay Bay, Delano Las Vegas, Park MGM, NoMad Las Vegas, New York-New York, Luxor and Excalibur are dog friendly resorts in Las Vegas. The ladies at the cashiers desk couldn't be bothered to print my wife a replacement Total Rewards card. He constantly beat on the card holder like he was mad with it, because the cards weren't flowing smoothly. The Blackjack dealer had long stringy hair that appeared not to have been washed in a couple of weeks, and his attitude was terrible. Beverage service in the casino was non existent also. There was a food truck parked at the front door, where no one was eating. The whole establishment had a dirty feel to it, not to mention the drunk lady laying in the hallway on the fifth floor. The rooms are old and outdated, and the stuffing in the tiny pillows was non existent. Room wasn't ready at 5 pm, and when we went back there was no one at the check in desk for a good 5 minutes. It all started with the crumbling parking lot, which was filled with trash, and went downhill from there. For those that rate this place above a 3, you don't get out much. We have asked to speak to the casino host supervisor to resolve this and nothing there either. We have asked Onyx guest services to assign us a new casino host and nothing has been done. So what is the point for us to go spend money in a casino to earn Onyx when we don't get invited to events or concerts. And some events we don't even get an invite too. She gives as little as a 6 hour notice is all before a VIP event. She knows that we live a good distance from the casino and that we need advance notice of events in order to plan and yet she doesn't give enough advance notice. To say the least she has NOT been a good casino host at all. And then about 6 months after that l was assigned a new casino host. She would communicate with us about concerts, VIP dinners, etc. The casino host that we had right after getting to Onyx was great. It's a 2 1/2 hour drive to Durant for us. We made several trips in 2022 from Oklahoma City to play at the casino to get to Onyx level. As a Onyx member with Choctaw Casino in Durant I am just appalled about the way this casino handles its rewards program and perks for their guest.
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